Privacy Policy

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following privacy policy, which together with our terms and conditions govern Secret Shopping’s relationship with you in relation to this website. If you disagree with any part of this privacy policy, please do not use our website.

The term “Secret Shopping” or “us” or “we” or “our” refers to the owner of the website. The term “you” or “your” refers to the user or viewer of our website.

This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

Information Collection, Use & Sharing

In order to take part in mystery shopping assignments or other research, you must first complete the registration form. During registration you are required to give certain information (such as your name and email address). This information is used to contact you in future.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will also use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request (e.g. to a attend a mystery shopping assignment).

Unless you ask us not to by requesting the deletion of your details, we will contact you via email to tell you about new products, services, offers which we think may be of interest and changes to this privacy policy. However, we reserve the right to update this privacy policy without notice.

Please note that the above only applies to data collected from individuals wishing to be mystery shoppers, not to individuals, companies, charities or other entities requesting our client services. When we receive a request for client services, we may pass these details on other service providers if we are not able to accommodate your request ourselves (this may be based on the location of your request, nature of your request or any other criteria).

Cookies

We may use tracking cookies to identify and analyse how our website is being used via Google Analytics. This helps us analyse data about our traffic and improve our website in order to tailor it to your needs. Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We only use this information for statistical analysis purposes.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Alternatively, you can learn more about Google Analytics and opt out from cookies set by them if you wish.

This website also uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our website. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party websites, including Google, use cookies to serve ads based on someone’s past visits to the Secret Shopping website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

External Links

Our website and email newsletters may contain links to other websites which in our opinion will be of interest to you. However, once you have clicked these links to leave our website or email newsletter, you should note that we do not have any control over the other website. As a result, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to Information

You may opt out of any future contact from us at any time by clicking the ‘unsubscribe’ link in any email we send you, or alternatively contacting us directly. You can also do the following at any time by contacting us via the contact form on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

If you believe that any information we are holding on you is incorrect or incomplete, please let us know as soon as possible. We will promptly correct any information found to be incorrect and inform you that this has been done. Please note that an administrative fee may be payable to Secret Shopping to request a copy of data held.

Secret Shopping emails are delivered to you by Mailwork™ which is a trading name of Well Branded Ltd. Registered in England & Wales (Company No. 07546402) at 20-22 Wenlock Road, London, N1 7GU.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. While we protect sensitive information transmitted online, we also protect your information offline.

  • The computers/servers in which we store personally identifiable information are kept in a secure environment.
  • Only employees who need the information to perform a specific job (for example, recruiting for a mystery shopping assignment or customer service) are granted access to personally identifiable information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact form.

This policy was last modified on 25/09/2016.